FAQ - AMFAMFAMF FAQ - AMFAMFAMF
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FAQ

Activities, Festival Info, Ship Info, What to Expect

Have Questions?

Can’t find all of the information you need? Check out our frequently asked questions and answer section below.

If you still need assistance, call 844-295- 7426
our office with your questions.

WHAT DOCUMENTS DO I NEED TO TRAVEL?

a. It is your responsibility to make sure you have the proper documents to board the ship. The Event is not responsible for denied boarding due to insufficient documents.

b. PASSPORT & LEGAL DOCUMENTATION

c. Celebrity Cruise Line and the Event strongly recommend that all of our guests travel with a passport (valid for at least six months beyond the completion of travel).

d. Non-U.S. Citizens: You will need a valid passport and, in some cases, a visa. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or “Green Card”) and any other documentation the countries on your itinerary require due to your alien status.

e. please contact U.S. Immigrations at 1-800- 375-5283 to be sure your identification will be satisfactory for both entry into the U.S., and for the cruise.

f. For more information or to obtain a passport application, visit www.travel.state.gov.

g. All guests must present the required documentation at embarkation. Guests without the required documentation will be denied boarding and no refund will be issued. Please understand that Celebrity Cruise Line will strictly enforce this requirement to be in compliance with this important U.S. Government mandate.

h. REAL ID ACT: Starting in 2018, travelers from several states may not be able to use their driver’s licenses as ID to board domestic flights. Therefore, FROSCH strongly recommends that those travelers carry a passport and use it at TSA security checkpoints. To check your state’s status, and
for more information, check here:
https://www.tsa.gov/sites/default/files/resources/realid_factsheet.pdf

i. The Event and the other Released Parties (as herein defined) assume no responsibility for advising you of immigration requirements. Non-U.S. citizens, including resident aliens, must contact the appropriate consulates, embassies and/or immigration office(s) to inquire about necessary documentation for the Cruise’s ports of call. Your name, as listed on your travel documents, must exactly match your name as listed on your Cruise documents. Click here for specific travel documentation requirements: https://www.celebritycruises.com/company/customer-support/help- and-faqs/pre-
cruise/travel-documents

To get a passport, visit your local post office or library for an application. To verify this information, please visit the US Department of State website.

Do I need to register an account?

Yes, all guests need to register an account. We need full legal names, dates of birth, citizenship as well as addresses, email, phone number and emergency contact for all passengers. Only one guest needs to make the booking. When booking you must put in the first name, last name and email of your traveling partners in order for them to be placed in your reservation.

Register your account today.

What is included in the price?

4 Nights Accommodations on-board Celebrity Equinox

Admittance to two island parties on CocoCay

Coffee, Tea, Iced Tea & Juices

Use of Ship Facilities:

Pools, Whirlpools, Fitness Center, Salon, Spa, Casino, Duty-Free Shopping & all events

Service:
• Our signature friendly, personalized service w/ guest to staff ratio 2:1
• Twice daily maid service (makeup and turndown).
• 24-hour room service
• Fresh ice delivered to stateroom upon request
• Laundry service*
• Complimentary beach towel service

Dining:
Complimentary Breakfast, lunch, and dinner available in a variety of restaurants

Amenities:
• 100% cotton linens and plush down comforter pillows
• Four pillows in every stateroom
• Complimentary use of bathrobes
• 100% cotton towels
• Hair dryer
• Custom blended bath products (shampoo, conditioner, lotion, shower cap, soap, cotton balls, Swabs)

Stateroom features:
• Two lower beds convertible to queen (except as noted
• Some staterooms may have a trundle bed
• Dual voltage 110/220 AC
• Plentiful storage space in your bathroom & wardrobe
• Interactive flat screen TVs with multiple channels allows Folio review & reservations & Room Service & Movies On Demand.
• Individual safe
• Mini-bar*

* Surcharge

What is not included in the price?

Airfare or Ground Transportation to and from Miami and Port of Miami; Transfers from the Airport to the Cruise Ship; personal expenses such as casino, spa services, soda, alcohol, cruise photos, souvenirs, excursions, certain extra exhibitions.
$195 will be added to the cabin price to cover Taxes, Government Fees, Prepaid Gratuities and booking charges.

Age Requirements

All passengers must be 21 years or older. No persons under 21 year of age. Must have a valid government issued ID.

Where can I eat?

Breakfast, lunch, and dinner are served everyday in 9 restaurants.

Food is also served 24 hours a day room service. From 11pm to 6am a $4.95 per service will apply. The formal dining rooms will be open, meaning no dining seat assignments, and usually takes an hour for a complete 3 course meal. Pool dining is buffet style.

How much money will I need to bring?

This is dependent upon your personal spending habits and budget. Excursions/Tours range from $20-$150 per person. Spa services range from $30 and up. According to your personal budget, set aside money for optional expenses.

Before the cruise, you will receive an email to complete your individual on-line Celebrity profile. During that process, you will have two options to establish credit, either enter your credit card information or present cash into your account upon boarding (This is required).

There are several ATMs on board the ship.

What should I pack?

Dress is casual (shorts, shirts, skirts, jeans, etc.). Theme nights will be announced before the event. Make sure to bring plenty of sunscreen.
Fun Costumes, Room Décor

Is there a doctor onsite?

Should a guest require medical attention while onboard one of our vessels, the Infirmary staff is available to assist 24 hours a day. The Infirmary is equipped to treat minor non-emergency matters. Physicians are available to render services at a customary fee.
While at sea or in port, the availability of medical care may be limited.

PORT INFORMATION

Dodge Island 1015 N. American Way, Miami, FL 33132
Electronic signs will inform you which ships are docked at Port Miami at which of its seven terminals, with easy drop-off locations in front of each terminal, or adjacent parking lots if you choose to drive.

Port of Miami Parking Miami Cruise Terminals D & E have been built with mega-ships holding up to 5000 passengers.

In order to move passengers through the terminal as quickly as possible, the highest technology in screening is available, as well as a conveyor system, similar to an airport, to retrieve your luggage when you disembark.

AIR TRAVEL INFORMATION

FRIENDSHIP departs from the Port of Miami but guests can fly into either Miami International airport or Ft Lauderdale International Airport.

FLIGHTS IN
Embarkation will start at early at 12:00 PM on Tuesday, December 11, 2018. Plan accordingly.

Note: Miami International Airport is approximately 10 miles from the Port of Miami and travel times can vary between 15 and 45 minutes based on traffic. Fort Lauderdale Hollywood International Airport is approximately 30 miles from the Port of Miami. Travel times will vary. Otherwise, you may want to fly in the day before.

FLIGHTS OUT
On Saturday December 15, 2018, book flights that depart from Miami no earlier than 12:00 PM or Ft Lauderdale no earlier than 1:00PM is recommended

Lineup Changes

The celebrity & artist lineup is subject to change. No refunds will be given in the event of any artist changes.

Are pets allowed?

With the exception of Seeing Eye dogs or service animals, no pets will be allowed.

What is the cancellation policy?

Please read the cancellation policies for this chartered cruise. These cancellation policies differ from the standard cruise lines policies.

ALL NO SHOWS WILL BE ASSESSED A 100% CANCELLATION FEE.

a. All Deposits and payments are non-refundable.
b. No Shows and unused tickets: There will be no refunds given for those who do not board the ship
on time, unused tickets, or after the event has occurred.

What is the policy for name changes, transfers and additions (including Lead Passenger)?

The guest that places the reservation is considered the “lead passenger” and is considered the “owner” of the reservation. The lead passenger must agree and initiate any changes in the reservation. The lead passenger will be responsible for receiving all communications, selecting the cabin at the time of booking, and make sure all payments are made according to the payment schedule. Please be advised that once you book a cabin as the lead passenger you are obligated for the full cabin rate based on the full occupancy set forth in the item you purchase. (please see image for specific dates)

November 1, 2018 is the LAST day to submit name changes to your reservation for the event for a fee.

-Free on or before July 2, 2018.

-$75- July 3 – August 31, 2018

-$150- September 1 – October 12, 2018

-$225 – October 13 – November 1, 2018

Starting on November 2, 2018, you will NOT be able to change your reservation.

We suggest buying travel insurance in case you are not able to attend the event.

Double Bookings

You cannot double book yourself on the event. If you double book, your reservations will be cancelled and your refund will be assessed at the time of cancellation and not guaranteed.

Can I upgrade/downgrade?

Upgrades are taken on a per reservation basis, if there is availability in the room and for the event itself. Downgrading your cabin to a cabin of lesser value is not permitted.

SMOKING POLICY

a. The ship is designated as non-smoking; however, we recognize that some guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, there are designated smoking areas. Generally, smoking is not permitted except in designated areas. (Contact Guest Relations for additional details). This policy includes smoking-like products such as electronic cigarettes.

b. Smoking is not permitted inside any guest stateroom; nor on any guest veranda. If a guest is in violation of this policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and the guest may be subject to further action pursuant to the Consequences Section of this Guest Conduct Policy.

c. Celebrity Cruises kindly asks all guests to please observe the non-smoking areas and to refrain from smoking cigarettes, pipes or cigars in any of the non-designated areas. These requests are made to provide a comfortable shipboard environment for everyone. Where permitted, cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard. A guest must be at least 18 years of age to purchase, possess or use tobacco.