FAQ - AMFAMFAMF FAQ - AMFAMFAMF
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FAQ

Activities, Festival Info, Ship Info, What to Expect

Have Questions?

Can’t find all of the information you need? Check out our frequently asked questions and answer section below.

If you still need assistance, please email us at [email protected] or call 844-295- 7426 with your questions.

What Documents Do I Need To Travel?

a. It is your responsibility to make sure you have the proper documents to board the ship. The Event is not responsible for denied boarding due to insufficient documents.

b. PASSPORT & LEGAL DOCUMENTATION

c. Royal Caribbean and the Event strongly recommend that all of our guests travel with a passport (valid for at least six months beyond the completion of travel).

d. Non-U.S. Citizens: You will need a valid passport and, in some cases, a visa. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or “Green Card”) and any other documentation the countries on your itinerary require due to your alien status.

e. please contact U.S. Immigrations at 1-800- 375-5283 to be sure your identification will be satisfactory for both entry into the U.S., and for the cruise.

f. For more information or to obtain a passport application, visit www.travel.state.gov.

g. All guests must present the required documentation at embarkation. Guests without the required documentation will be denied boarding and no refund will be issued. Please understand that Royal Caribbean will strictly enforce this requirement to be in compliance with this important U.S. Government mandate.

h. REAL ID ACT: Starting in 2018, travelers from several states may not be able to use their driver’s licenses as ID to board domestic flights. Therefore, FROSCH strongly recommends that those travelers carry a passport and use it at TSA security checkpoints. To check your state’s status, and
for more information, check here:
https://www.tsa.gov/sites/default/files/resources/realid_factsheet.pdf

i. The Event and the other Released Parties (as herein defined) assume no responsibility for advising you of immigration requirements. Non-U.S. citizens, including resident aliens, must contact the appropriate consulates, embassies and/or immigration office(s) to inquire about necessary documentation for the Cruise’s ports of call. Your name, as listed on your travel documents, must exactly match your name as listed on your Cruise documents. Click here for specific travel documentation requirements: https://www.royalcaribbean.com/faq/questions/united-states-citizen-travel-documentation

To get a passport, visit your local post office or library for an application. To verify this information, please visit the US Department of State website.

Do I need to register an account?

Yes, all guests need to register an account. We need full legal names, dates of birth, citizenship as well as addresses, email, phone number and emergency contact for all passengers. Only one guest needs to make the booking. When booking you must put in the first name, last name and email of your traveling partners in order for them to be placed in your reservation. This only applies when adding a cabinmate is free, up until July 2.

Register your account today.

What are the payment options?

We offer two payment options, which must be decided at the time of booking.

  1. Full Payment
  2. Installment Payments on May 1, 2019, September 1, 2019, September 3, 2019 and November 1, 2019

**Acceptable payment types: Visa, Mastercard, Discover or Debit. AMEX will not be accepted.

What is included in the price?

4 Nights Accommodations on-board Royal Caribbean Navigator of the Seas

Admittance to two island parties on CocoCay

Coffee, Tea, Iced Tea & Juices

Use of Ship Facilities:

Pools, Whirlpools, Fitness Center, Salon, Spa, Casino, Duty-Free Shopping & all events

Service:
• Our signature friendly, personalized service w/ guest to staff ratio 2:1
• Twice daily maid service (makeup and turndown).
• 24-hour room service
• Fresh ice delivered to stateroom upon request
• Laundry service*
• Complimentary beach towel service

Dining:
Complimentary Breakfast, lunch, and dinner available in a variety of restaurants

Amenities:
• 100% cotton towels
• Hair dryer
• Custom blended bath products (shampoo, conditioner, lotion, shower cap, soap, cotton balls, Swabs)

Stateroom features:
• Two lower beds convertible to queen (except as noted
• Some staterooms may have a trundle bed
• Dual voltage 110/220 AC
• Plentiful storage space in your bathroom & wardrobe
• Interactive flat screen TVs with multiple channels allows Folio review & reservations & Room Service & Movies On Demand.
• Individual safe
• Mini-bar*

* Surcharge

What is not included in the price?

Airfare or Ground Transportation to and from Miami and Port of Miami; Transfers from the Airport to the Cruise Ship; personal expenses such as casino, spa services, soda, alcohol, cruise photos, souvenirs, excursions, certain extra exhibitions.

$230 will be added to the cabin price to cover Taxes, Government Fees, Prepaid Gratuities and booking charges.

Age Requirements

All passengers must be 21 years or older. No persons under 21 year of age. Must have a valid government issued ID.

Where can I eat?

Breakfast, lunch, and dinner are served every day in multiple dining facilities & restaurants.

Room service is available any time of the day or night – simply order from the room service menu located in your stateroom/suite (service charge of $7.95* applies). An 18% gratuity is additional and will automatically be added to your check

*service charge subject to change without notice

How much money will I need to bring?

This is dependent upon your personal spending habits and budget. Excursions/Tours range from $20-$150 per person. Spa services range from $30 and up. According to your personal budget, set aside money for optional expenses.

Before the cruise, you will receive an email to complete your individual on-line Royal Caribbean profile. During that process, you will have two options to establish credit, either enter your credit card information or present cash into your account upon boarding (This is required).

There are several ATMs on board the ship.

What should I pack?

Dress is casual (shorts, shirts, skirts, jeans, etc.). Theme nights will be announced before the event. Make sure to bring plenty of sunscreen. Fun Costumes & Room Décor are also encouraged.

Is there a doctor onsite?

Should a guest require medical attention while onboard one of our vessels, the Infirmary staff is available to assist 24 hours a day. The Infirmary is equipped to treat minor non-emergency matters. Physicians are available to render services at a customary fee.
While at sea or in port, the availability of medical care may be limited.

Port Information

Dodge Island 1015 N. American Way, Miami, FL 33132
Electronic signs will inform you which ships are docked at Port Miami at which of its seven terminals, with easy drop-off locations in front of each terminal, or adjacent parking lots if you choose to drive.

Port of Miami Parking Miami Cruise Terminals D & E have been built with mega-ships holding up to 5000 passengers.

In order to move passengers through the terminal as quickly as possible, the highest technology in screening is available, as well as a conveyor system, similar to an airport, to retrieve your luggage when you disembark.

Air Travel Information

FRIENDSHIP departs from the Port of Miami but guests can fly into either Miami International airport or Ft Lauderdale International Airport.

FLIGHTS IN
Embarkation will start as early at 12:00 PM on Monday, January 6, 2020. Plan accordingly.

Note: Miami International Airport is approximately 10 miles from the Port of Miami and travel times can vary between 15 and 45 minutes based on traffic. Fort Lauderdale Hollywood International Airport is approximately 30 miles from the Port of Miami. Travel times will vary. Otherwise, you may want to fly in the day before.

FLIGHTS OUT
On Friday January 10, 2020, book flights that depart from Miami no earlier than 12:00 PM or Ft Lauderdale no earlier than 1:00PM is recommended

Lineup Changes

The celebrity & artist lineup is subject to change. No refunds will be given in the event of any artist changes.

Are pets allowed?

With the exception of Seeing Eye dogs or service animals (proper documentation required), no pets will be allowed.

What is the cancellation policy?

Please read the cancellation policies for this chartered cruise. These cancellation policies differ from the standard cruise lines policies.

ALL NO SHOWS WILL BE ASSESSED A 100% CANCELLATION FEE.

a. All Deposits and payments are non-refundable.
b. No Shows and unused tickets: There will be no refunds given for those who do not board the ship
on time, unused tickets, or after the event has occurred.

Please read the cancellation policy as found in the Ticketing Terms and Conditions.

a. All deposits are non-refundable.

b. Cancellation on or before June 30, 2019 will result in 50% of monies paid less $250 deposit. Cancellation on or after July 1, 2019, no refunds will be given.

c. No shows and unused tickets: There will be no refunds given for those who do not board the ship on time, unused tickets, or after the event has occurred.

Cancellation Form

What is the policy for name changes, transfers and additions (including Lead Passenger)?

The guest that places the reservation is considered the “lead passenger” and is considered the “owner” of the reservation. The lead passenger must agree and initiate any changes in the reservation. The lead passenger will be responsible for receiving all communications, selecting the cabin at the time of booking, and make sure all payments are made according to the payment schedule. Please be advised that once you book a cabin as the lead passenger you are obligated for the full cabin rate based on the full occupancy set forth in the item you purchase.

Dates Name Change Fee Addition of Cabin Mate Transfer of Lead Passenger
On or before July 2, 2019 Free Free $150.00
July 3 – August 28, 2019 $75.00 $75.00 $150.00
August 29 – November 1, 2019 $150.00 $150.00 $225.00
November 2- December 2, 2019 $225.00 $225.00 $225.00

December 2, 2019 is the LAST day to submit name changes to your reservation for the event for a fee.

Forms for making changes to a cabin reservation can be found below:

    1. Name Change
    2. Addition of Cabinmate
    3. Cancellation

 

We suggest buying travel insurance in case you are not able to attend the event. If you have questions regarding trip insurance, please contact TRAVEL GUARD by clicking here.

Double Bookings

You cannot double book yourself on the event. If you double book, your reservations will be cancelled and your refund will be assessed at the time of cancellation and not guaranteed.

Can I upgrade/downgrade?

Upgrades are taken on a per reservation basis, if there is availability in the room and for the event itself. Downgrading your cabin to a cabin of lesser value is not permitted.

Smoking Policy

For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as smoking areas.

Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor areas of the starboard side of all ships; with the exception of Oasis-class ships that will allow smoking on the port side of the ships. To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. Outdoor areas near restricted areas, food venues, and kids play areas and pools will not allow smoking. On Oasis class, smoking is not permitted in Central Park or the Boardwalk neighborhoods.

Casino Royale allows smoking and has a designated area for non-smoking guests. There will be visible signage indicating the non-smoking area in the casino. All cruises departing from China and Hong Kong will not have a non-smoking area in the casino. Smoking is not permitted in the casino for any ships departing from Australia and the United Kingdom.

Onboard all interior public spaces are smoke free*. Smoking is not permitted in any dining venue, theater, bar, lounge, hallway, elevator, and jogging track.

Smoking is not permitted inside any stateroom and any stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this stateroom policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and may be subject to further action pursuant to the “Consequences Section” of the Guest Conduct Policy.

Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. Cigar and pipe tobacco is limited to designated outdoor areas and Cigar Bars**. You must be at least 18 years of age to purchase, possess or use tobacco onboard.

Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.

Royal Caribbean International kindly asks all guests to please observe the smoking policy. These requests are made to provide a comfortable cruise for everyone. Guest may also inquire at Guest Services for the location of the designated smoking areas onboard.

Guests who violate this smoking policy may be subject to further action pursuant to the “Consequences Section” of this Guest Conduct Policy.

Royal Caribbean updated the smoking policy September 2013 and the above policy is in enforcement on all ships with cruises departing on or after January 1, 2014.